Terms of sale · Terms and conditions of sale

This translation is provided for convenience; the French version is legally binding.

Last updated: 19 April 2026.

These general terms and conditions of sale (hereinafter the "T&Cs") govern, without restriction or reservation, all sales concluded on the website atelier-culotte.fr between the designer atelier culotté and any person wishing to make a purchase (hereinafter "the Customer"). Any order placed on the website implies full and complete acceptance of these T&Cs.

Article 1 - Purpose

The purpose of these T&Cs is to define the rights and obligations of the seller and the buyer in connection with the distance selling of lingerie, swimwear and ready-to-wear pieces handmade by the designer atelier culotté.

Article 2 - Seller identification

Contact details

Trading name: atelier culotté
Person in charge: Madame Chloé Duranton, entrepreneure individuelle (EI)
Registered office and workshop address: 2 allée Baronne de Lescun, 64420 Andoins, France
Email: hello.atelier.culotte@gmail.com
Telephone: +33 (0)7 70 49 38 85
Website: atelier-culotte.fr

Legal information

Legal form: Entrepreneur individuel - micro-entreprise (sole proprietorship)
SIREN: 934 704 628
SIRET (main establishment): 934 704 628 00015
APE code: 7410Z - Specialised design activities
APRM code: 14.13Z-B - Manufacture of lingerie, swimwear and ready-to-wear clothing
Registration date: 28/10/2024
VAT: VAT not applicable - article 293 B du Code général des impôts (VAT franchise scheme applicable to micro-enterprises)

Article 3 - Products

The products offered for sale on the website are those shown on it, subject to available stock, on the day the Customer consults it. As each piece is handmade in limited quantities, slight variations in cut, colour and finish may exist between two items of the same model: these variations are part of the authenticity of handcrafted clothing and do not constitute a lack of conformity.

The photographs illustrating the products are not contractually binding. Dimensions, sizes and material compositions are specified on each product page.

Article 4 - Prices

Prices are shown in euros (€), all taxes included. In accordance with article 293 B du Code général des impôts, atelier culotté benefits from the VAT franchise scheme: VAT is not applicable and no VAT is charged to the Customer.

The prices displayed do not include delivery costs, which are shown to the Customer before the order is confirmed and repeated on the invoice.

atelier culotté reserves the right to change its prices at any time; products are however invoiced on the basis of the prices in force when the order is recorded.

Article 5 - Orders

The Customer places an order online on the website atelier-culotte.fr. The Customer selects the items, confirms the basket, enters contact details and delivery address, chooses a payment method and confirms the order.

Confirmation of the order constitutes acceptance of these T&Cs. A confirmation email summarising the order is sent to the Customer without delay once payment has been recorded. atelier culotté reserves the right to refuse or cancel any order from a Customer with whom a dispute is ongoing or in the event of an obvious anomaly in the order.

Article 6 - Delivery

Delivery areas

atelier culotté delivers to mainland France, Corsica, the French overseas departments and territories (DROM-COM) and the European Union. For any delivery request outside these areas, please contact the designer by email before placing an order.

Delivery costs

Mainland France: delivery costs are shown when the basket is confirmed. Delivery is free for purchases of €120 or more.
Corsica, DROM-COM, European Union: costs are calculated according to weight and destination and are shown before payment.

Lead times and carrier

As each piece is handmade, a preparation time of 2 to 5 working days is added to the carrier's delivery time. Orders are shipped by tracked Colissimo or an equivalent carrier. An email containing a tracking number is sent to the Customer at the time of shipment.

Delays and uncollected parcels

In the event of late delivery, the Customer informs atelier culotté as soon as possible at hello.atelier.culotte@gmail.com. A parcel returned to the sender because it was not collected or because of an incorrect address may be shipped again at the Customer's expense.

Article 7 - Right of withdrawal

In accordance with articles L221-18 et seq. of the Code de la consommation (French Consumer Code), the Customer has a period of fourteen (14) days from receipt of the order to exercise the right of withdrawal, without having to give reasons or pay any penalty.

To exercise this right, the Customer notifies the decision by an unambiguous written statement (email or letter) to:

atelier culotté - Chloé Duranton
2 allée Baronne de Lescun
64420 Andoins, France
hello.atelier.culotte@gmail.com

The Customer may also use the standard withdrawal form provided for in article R221-1 of the Code de la consommation.

Exclusions from the right of withdrawal

In accordance with article L221-28 of the Code de la consommation, the right of withdrawal cannot be exercised for: products made to measure or personalised at the Customer's request; products unsealed after delivery for reasons of hygiene or health protection (which applies in particular to knickers, thongs and swimwear whose hygienic protection has been removed).

Article 8 - Returns and refunds

Return address

Products for which the right of withdrawal is exercised are returned, in their original packaging, new and intact, to the following address:

atelier culotté - Retours
2 allée Baronne de Lescun
64420 Andoins
France

The return must take place within a maximum of 14 days from notification of the withdrawal. Return costs are borne by the Customer, except in the case of a lack of conformity or a shipping error attributable to atelier culotté.

Refund

The refund is made no later than 14 days after receipt of the returned products, using the same means of payment as that used for the order, unless otherwise agreed by the Customer. Returned products that are incomplete, damaged, soiled or worn are neither taken back nor exchanged.

Article 9 - Legal guarantees

All products sold by atelier culotté automatically benefit from:

the legal guarantee of conformity provided for in articles L217-3 et seq. of the Code de la consommation;
the guarantee against hidden defects provided for in articles 1641 et seq. of the Code civil (French Civil Code).

Under the legal guarantee of conformity, the Customer has 2 years from delivery of the goods to take action; the Customer may choose between repair and replacement of the goods, under the conditions provided for by law. Under the guarantee against hidden defects, the Customer may choose between cancellation of the sale and a price reduction, in accordance with article 1644 of the Code civil, and has 2 years from discovery of the defect to take action.

To claim under these guarantees, the Customer contacts atelier culotté at hello.atelier.culotte@gmail.com.

Article 10 - Payment

Payment is made online, by bank card (Visa, Mastercard) or any other means offered at the time of payment, through a secure payment solution (PCI-DSS). No banking data is stored by atelier culotté: the information entered is processed directly and exclusively by the payment provider.

The order is only recorded after payment has actually been received. If authorisation is refused, the order is automatically cancelled.

Article 11 - Personal data

The personal data collected when an order is placed is necessary for its processing, its delivery, the issuing of the invoice and the management of the customer relationship. It is processed in accordance with the privacy policy available at atelier-culotte.fr/privacy/, which sets out the legal bases, retention periods and the Customer's rights (access, rectification, erasure, objection, restriction and portability).

Article 12 - Intellectual property

All elements appearing on the website atelier-culotte.fr - texts, photographs, patterns, drawings, logos, visual identity, staging - are the exclusive property of Chloé Duranton / atelier culotté or its rights holders. Any reproduction, representation, adaptation or exploitation, in whole or in part, by any process whatsoever and on any medium whatsoever, is prohibited without the prior written authorisation of the designer, and constitutes an infringement punishable under articles L335-2 et seq. of the Code de la propriété intellectuelle (French Intellectual Property Code).

Article 13 - Liability

atelier culotté undertakes to describe the products offered for sale as accurately as possible. However, it cannot be held liable for damage resulting from improper use of the product, improper care (where applicable with regard to the instructions given on each product page), force majeure or the act of a third party.

Nor can atelier culotté be held liable for a stock shortage, the unavailability of a product or a delivery delay attributable to the carrier or to force majeure.

Article 14 - Dispute resolution

Prior complaint

In the event of a dispute relating to an order, the Customer is invited to send a written complaint to atelier culotté at hello.atelier.culotte@gmail.com in order to seek an amicable solution.

Consumer mediation

In accordance with article L612-1 of the Code de la consommation, the consumer Customer may use a consumer mediator free of charge with a view to the amicable resolution of the dispute with atelier culotté, provided that the Customer has first sent the designer a written complaint that has remained unanswered for two months or has not led to a satisfactory solution.

European online dispute resolution platform

In accordance with Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform, available at ec.europa.eu/consumers/odr.

Article 15 - Applicable law

These T&Cs are governed by French law. Any dispute relating to their interpretation or performance falls within the jurisdiction of the French courts, subject to the mandatory consumer protection rules.